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Careers
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We’re Looking for the A-Teamt!
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Thank you for your interest in a career at The Launch Pad. At The Launch Pad, we recognize that the best technologies are useless without the best people to effectively manage them. We're always looking for bright, energetic people to join our team. If you are looking for an entrepreneurial environment, and you are fanatical about customer service, we'd love to talk with you. We are seeking candidates with a wide range of skills and experience — from seasoned information technology professionals to recent college graduates with a passion for technology. A complete devotion to fanatical client relations and support informs every position at The Launch Pad.
Feel free to send us your resume with a cover letter to: jobs@launchpadonline.com with the position title in the subject line.
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Position: Managed Services Sales Specialist
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The Launch Pad is one of the leading managed IT service providers to small businesses throughout Florida and the US. As a recent recipient by the Tampa Bay Business Journal as a “Tampa Fast 50 Company”, The Launch Pad has created a unique culture that encourages teamwork, entrepreneurial spirit and creative thinking. We are looking for a Managed Services Sales Specialist to work as part of our sales and marketing team.
Job Summary
As a core member of the sales team, responsibilities will include all activities related to inbound lead qualification. This person will handle all inquiries from marketing (outbound and inbound campaigns), referral and partnership programs. Phone sales activities involve prospecting, qualifying, educating, rapport building, persuading and nurturing. Prospects are typically CEOs, President, and Operation Managers. This person should enjoy engaging prospective clients and building a long-term relationship through multiple points of communication. This person will handle both appointment setting meetings and closing accounts from new lead to client enrollment.
Responsibilities
Responsible for lead and prospect management generated from multitiered lead generation and nurturing system
Lead generation for new opportunities through the following:
Outbound telesales (40 + calls per day)
Outbound sales to corporate leads generated through marketing programs
Proposal development and presentation
Networking events/Referral partner cultivation
Ability to present our services in a professional manner
Ability to follow up with opportunities and leads in a consistent manner as outlined
Continual tracking of all communication with perspective and customers through our CRM
Ability to manage and meet quotas new customers enrollment
Ability to work in a team environment
Requirements
Degree from 4-year college
Experience with quota-based B2B sales of 5+ years
Technology sales a plus, but not required
Excellent written and oral communication skills
Ability to overcome objections and build a relationship over the phone
Good organizational skills
Good judgment/decision making skills
Experience with CRM systems and pipeline management
Full time, in-office commitment
Self-motivated, focused and hungry
Compensation and Benefits
Excellent base salary plus generous commission
Full benefits including health care coverage
Unlimited earning potential
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Position: Client Solutions Manager /L3 Network Engineer
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Job Summary
Do you get a thrill out of making customers happy? Do you have a rack for the servers and network equipment in your house that you play with just for fun? Is every “Wired” magazine issue from 1999 on sitting under your bed? Do you want to work in a very fast-paced, high spirited environment where fanatical support and getting it right every time is the absolute mandate?
If you answered yes to these questions then this position may be right for you. We are a quickly growing company, with a culture that works hard and plays hard and expects results. We work at a fast pace, and aim for nothing less than remarkable service for our clients. We believe in taking care of our clients, our employees, our business and our community. Our Client Solutions Managers are the first line of contact with our clients and not only technical engineers, but trusted technology advisors. We are looking for those that take the responsibility to deliver excellent technical and customer support services during each and every interaction with our clients. Additionally, we are looking for an individual who is looking for a long-term career path and can move into a supervisory role for our support team.
Responsibilities.
- Be familiar with and capable of supporting and troubleshooting the common small business technologies, particularly Microsoft products.
- Be competent in the fundamentals of networking technologies and theories and be able to troubleshoot common small business challenges related to such
- Deliver excellent customer service via the telephone including:
- Building rapport with the client and making them feel comfortable with working with you
- Inspiring confidence in the solutions you are delivering
- Being conscious of their time and level of frustration
- Always following up when you say you will
- Input complete and accurate notes in the internal systems, spreadsheets, and reports
- Document and implement service desk policies and processes in regard to operations and practices.
- Provide monthly technology reviews and solutions development for managed services clients and make recommendations to implement improved processes
- Measure the daily performance of the our help desk team to identify and highlight key areas for improvement.
- Act as a change control/project manager for all infrastructure requests for changes by the managed IT clients.
- Manage support calls to third party support and escalate service breaches
Requirements
- Degree from 4-year college
- Current MCSE (2003 or greater)
- Excellent verbal and written communication skills are required for this position due to continual interaction with external and internal customers including communication is over the phone, in person and in writing.
- Must be able to work a flexible work schedule, with some holidays and weekends required.
- Perform other duties as assigned by management.
-5 plus years experience in IT services working for a provider preferable over single company network administration.
- Full time, in-office commitment
- Self-motivated, focused and very detail oriented
Compensation and Benefits
Competitive Salary, Benefits, Bonuses, Great Team!
Full benefits including health care coverage
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Position: Marketing & Business Development Intern/Assistant
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Job Summary
Interested in innovative marketing systems, technology, computers, social media, the web?
Does working in a free thinking, very fast paced, non-corporate environment sound exciting to you?
Does the thought of thousands of potential customers with an innovative service offering get you excited?
Are you a creative thinker and not afraid to tackle any new task?
Would you like to add real experience to your resume?
If so, we want to talk to you?. We are actively seeking interns that can join our marketing team.
You will be responsible for:
Assisting our Marketing and Business Development Manager with all management and coordination our marketing initiatives and sales processes. Our will gain experience in working with a variety of inbound and outbound marketing initiatives including direct mail, online marketing, social media management, lead management and nurturing, seminar and webinar campaigns, blog and newsletters, referral campaigns and sales support. You will be working in our CRM/Professional Services Automation system
Requirements
Working knowledge of Microsoft Office and Excel is a must, Visio is a plus
Excellent written and oral communication skills
Good organization skills
Good judgment/decision making skills
Self-motivated, goal oriented and a team player
Technology skills a plus but not required
You should also have a BA or actively pursuing their degree in marketing or a related discipline. A positive attitude, interest in a career at a growing company, and the ability to learn new skills are critical. This is fast-paced and challenging but fun environment to work in.
We strongly recommend that you review our website to gain an understanding of who we are and what we do. Resumes without cover letters will not be accepted.
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