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Take advantage of ourlivesupport™
services for immediate tech support: Phone Support:888-920-3450 x201 (may require callback) LiveSupport Chat:Chat in
real-time with an expert technician LiveSupport Remote:One of our technicians can connect live to your PC for remote
support and repair. (web connection needed) LiveSupport Onsite: Schedule onsite service or request a phone support callback at a time convenient for you. *Billing Rate $1.50 per minute ($85.00/hr for onsite support)
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RevITup™ with The Launch Pad's New Online Support Portal
24x7x365 Remote Monitoring, Mangement and Immediate Response from Anywhere
Step By Step User Guide for Creating Service Requests
The LiveConnectTM Customer Portal Login (Figure-1) can be accessed at www.revitupnow.com/support or anywhere on our website you see this
liveconnect icon. The portal is the most efficient way to create service
requests. Tickets created in portal are routed to the first available livesupport help desk team member and guarantee you the highest level of support.
(Figure-1)
Outlined in this guide you will view a step by
step description on accessing the service from the web, as well as information on each service provided
Once you have navigated to the Portal Login Screen (Figure-1) you will be asked for a User name and Password. This information will be supplied to you by Randy Todd from The Launch Pad. You can request your portal login user name and password by e-mailing Randy at rtodd@launchpadonline.com
When you have typed in your specific User name
and Password that has been provided, you will securely be directed to your LiveConnect page (Figure-2). From this
page you will have access to several key technology management features:
Ticket Creation and Status
24/7 Self-service creation of help
tickets. Tickets created are sent immediately to our dispatcher and a follow up call to setup a service time is then made to you.
Gain a knowledge base of services performed from detailed technician descriptions.
View status of project or service anytime.
View Invoices.
Review invoices from past services or product purchases.
Access to Extensive Knowledgebase
All service provided by The Launch Pad
is detailed in each instance and is available on the online customer portal for easy search based access.
Select "Service Entry" from the top menu bar in Figure-2.
A new screen will come up. Figure-3.
Make sure to select the "Type " of support issue you have in the first drop down box.
Fill in all Open Boxes.
In the "Description" filed please be as detailed as you can with your support issue.
Once complete please select "Save Changes" just under the Menu Bar.
Your ticket will be sent to The Launch Pad
support team and you will be contacted shortly after. You can view status and history of your service request anytime by logging in. You'll also
receive e-mail statuses and alerts and your service request moves through our system.
