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10 Reasons Why Companies Trust The Launch Pad To Support and Manage Their Computer Network
- We GUARANTEE 2 hour response time to network emergencies. When your computer network goes down in the middle of a busy work day, you need it fixed immediately so your employees aren’t sitting around taking a $10,000 coffee break waiting for their computers to come back online. As a client of ours, we guarantee to respond to any crisis within 1 hour (less travel time) of your call if not sooner.
- You will save 20 to 40% annually on total technology costs. Plus we give you a one-stop solution for your technology purchases, management & support and website services.
- Depending on the complexity of the project, we schedule system upgrades and fixes after normal business hours to save you thousands of dollars in lost productivity. System upgrades, fixes, and installations can bring down your computer network for several hours. For your convenience, we’ll schedule our technicians to perform this work after hours so there is minimal interruption to your normal business activities.
- Our technicians are seasoned, qualified, professionals with years of real world experience. Our technicians also maintain vendor certifications in Microsoft, Cisco, Checkpoint, and Fortinet as well as being Certified Document Imaging Architects. We require ALL of our staff to complete ongoing training to ensure we are up-to-date on the latest technologies and solutions. You won’t find a better qualified team of professionals anywhere else.
- We GUARANTEE to provide you with the most cost-effective solution to your problem. As a business owner myself, I understand the importance of keeping overhead and costs to a minimum. That’s why I require that all of our technicians are trained to find the least expensive solution to your problem without sacrificing quality. We never charge clients for expensive upgrades, hardware, and solutions that aren’t 100% necessary.
- We GUARANTEE your satisfaction or it’s FREE. We take extra steps up front to make sure we thoroughly understand the problem, and create a well thought out approach for solving it. This enables us to avoid mistakes and overlooked issues that delay the completion of your project and cost extra in billable hours. If we can’t solve the problem to your satisfaction, our visit is free.
- We are big enough to handle any computer job, and small enough to still provide you the individual attention you deserve. Whether it’s building a new network from the ground up or helping you figure out why you’re getting an error message when you open a document, you can count on us to help. As a client, you will have a dedicated technician and account representative to ensure you get the highest level of support. You can also count on me, the owner, to get involved with your project to make sure you are getting the best solutions and highest levels of service possible.
- We listen first, and offer solutions second. No one knows your network better than you. And when you have a problem, the last thing you need is someone to come in and waste time performing the same system checks you’ve already done. We’ll work with you in solving your problems and keep you involved with what we are doing.
- We are far less expensive than hiring full-time computer support staff. By outsourcing your computer support to us, we can save you thousands of dollars on hiring, salary, and benefits and still give you the just in time computer support that you need.
- We are the ONLY technical support company that offers a no-risk, 100% money back guarantee. Hire us to come on site and put an end to your most challenging computer problems. If after our first visit you are not happy with our technicians or the work we perform, you can cancel your service agreement and we will refund your payment for that full day. No risk, no hassle, and no obligation. What could be more fair than that? No other technical support company will stand behind their work the way we do at The Launch Pad.
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What’s In the Box?
1) 24x7x365 Proactive Monitoring with Remote Server & Desktop Management
Key Benefits: Identify and fix problems before they become major issues. Real-time monitoring of critical health status of your servers, workstations, network devices and applications, such as your email or internet connection. Have opt-in access to troubleshoot issues with remote desktop tools for immediate problem resolution. Complete asset management available to you through our online customer portal. Plus you’ll get access to your monthly Executive Management Summary. See sample Executive Management Report
2) Automated Problem Correction, Routine Preventative Maintenance and Patch Management
Key Benefits: Maintain productivity by proactively avoiding or automatic correction of common hardware, software and network issues including patch management, backups and security, antivirus.
3)Monthly Flat-Rate Service/Discounted Project Services
Key Benefits: Get remote and onsite service without additional hourly charges.
> Includes onsite support incidents for workstations and servers (training and new installations excluded
> Discounted block time purchase available for project work
> Discounted project and emergency response service
View Our Guarantee >>
4) LiveConnect Extended Help Desk Access via Phone, Online Chat and Remote Assistance
 Key Benefits: Contact us whenever you need assistance. 24/7 access to our Self Service Customer Portal with online ticket and project management, company knowledgebase and service history.
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5) Guaranteed Priority Response
Key Benefits: RevITup™ Business Care partners have priority response service with guaranteed service level agreements
6) Monitored Backup & Disaster Recover, Security and Patch Management & Monitoring Plus Antivirus and Antispyware licenses.
Key Benefits: Our proactive monitoring ensures proper functioning of your antivirus programs, backups and firewall devices. Monthly fee includes software and licensing for antivirus and antispyware.
7) Business Care Executive Summary Reports
Key Benefits: Get information on your system when needed plus regular comprehensive health and status reporting.
8) Fixed Monthly Investment & Increase Productivity
Key Benefits: Outstanding and comprehensive service that reduces employee downtime, maximizes your technology investment and offers a predictable cost for technology.
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