OnSite Service:- Local Coverage Areas and Service Offerings
For our West & Central Florida customers, The
Launch Pad provides immediate response onsite service and repair, network installation and management, new system setup, hardware and software installation and
upgrades and employee training and support for individuals, small businesses, organizations, government agencies and education institutions. Hourly rates begin at $85.00 billed in 1/2 hour increments after the first hour. Unless previously arranged, evening, (scheduled after 6pm), weekend and holiday rates are $125 per hour.
Through our national network of highly trained and certified technicians, we offer the same high-quality support services available to our local
customers. For non-local customers, not under one of our service contracts, please allow a 24 hour response time for onsite service. Rates can vary slightly by
region falling within the $85 - $110 per hour range.
Our field staff consists of highly trained technicians
including A+ certified hardware technicians, Novell and Microsoft Network engineers and Cisco engineers. We also employ a team of certified expert cable
installation technicians for building your infrastructure and wiring your network.
For first time customers, a complete system or network evaluation is available. We offer annual support agreements as well as on-demand service for our
clients. 24 hour, emergency response and quality of service contracts. For annual support contract pricing and information, please contact your office. For
per hourly non-contract service, please be aware that payment is due at the time services are rendered by cash, check or credit card unless net terms are previously established with The Launch pad.
National Support, Help Desk and Maintenance Agreements:
We also provide regional service contracts and warranty services throughout the U.S. For service contract information, contact our Sales Team; email@example.com or 888-920-3450.
For more information on technical support, please review our Technical Support Policies, Pricing & Programs.
Schedule A Service Call:
To schedule an appointment, please contact us at 888-920-0788 ext 201 or Request a Service Call online or if your prefer, e-mail support is available using our support form.
The Launch Pad offers the following onsite services:
- Computer & printer setup & installation
- Computer & printer upgrades & repairs
- Computer software installation and operating system upgrades
- Point-of-Sale Hardware & Software installation including cash drawers and scanners
- Custom-built network installation by certified technicians including (Peer-to-peer, LANs & WANs, Wireless Networks)
- Security device installation and monitoring.
- Maintenance contract fufillment
- Onsite installation of Internet & Intranet
solutions including e-mail setup, web page design and Website hosting
- Training & tutoring
- Business consulting services including technology needs
analysis, project planning. website planning and work flow management.
- Managed Services with customized annual support agreements.