ChannelPro SMB and MSPtv are hosting the Success Series Webinars, a quarterly series of insightful Roundtable Discussions for the MSP channel community.  Each episode will focus on improving strategic aspects of your business to drive growth and increase profitability. 

Ilene Rosoff, President & CEO of The Launch Pad and other members of the MSP Roundtable Group just presented  “Establishing an Effective Framework for Service Level Agreements.”  The event participants made each valuable suggestions and shared their personal experiences in establishing SLA’s for their companies.  If you missed the presentation, click on the link below to view an archive of the presentation.

In this MSPtv episode the group covered:

Service Level Agreements can make or break your business and poorly crafted agreements can lead to legal troubles down the road for your organization.  So how do you create a solid agreement that benefits both you and your customers?

• When to get a lawyer involved
• How to protect the client
• How to protect the MSP
• How to evaluate your existing SLA’s

Other Roundtable Members include: Pat Taylor, President, Atypical Business; Jamison West, President, JWCS; Bradley J. Gross, IT Attorney; and Arlin Sorensen, CEO/Partner, Heartland Technologies.

To learn about The Launch Pad’s MSP Franchise Opportunities view our  Franchise Opportunities Packor contact Megan Meisner, Franchise Coordinator at mmeisner@launchpadonline.com or 813 920 0788 x210.

The Tampa Bay Business Journal has named The Launch Pad founder and CEO, Ilene Rosoff as a finalist for the 2010 Business Woman of the Year in the technology category.  Honoring Tampa Bay Area executives, the award recognizes the outstanding contributions these women have made to their companies, their communities, and their professions.  Finalists were chosen from a record number of more than 300 nominations.  Category winners and overall winner will be revealed at a gala event on Friday, August 20th. 

We are all so proud of Ilene and congratulate her on receiving this well deserved honor.  The Launch Pad team will join her at the awards ceremony again this year to cheer her on.  To learn more, view our press release.

Join us for Part V of The Launch Pad’s 10-part MSP Franchise Business-in-a-Box Podcast Series tracking the nation’s first managed IT service franchise launch.

The ability to deliver service consistently and efficiently is key to client retention in managed IT services. The secret sauce for a successful client delivery system is consistent process for consistent customer experience - the ketchup goes on the burger the same way every time. In this 5th in the series, Channelpro publisher Michael Siggins and Launch Pad CEO, Ilene Rosoff review the core deliverable of managed services, “Fanatical Service Delivery - Closing the Deal is Just the Start.”

Managing the customer experience begins with the very first interaction and properly setting expectations through the sales process. This foundation is integral to develop a successful client relationship that is built for distance, not for speed. In this podcast, Ilene Rosoff takes a deeper look into how The Launch Pad’s MSP Business-in-a-Box Franchise Model offers a packaged process management system backed by a structured implementation process that is supported by our Franchise Solutions Team and designed to deliver success.

**Stay tuned for Podcast VI: The Wrapping - Marketing Strategies, Packing the Offerings and Automating Your Marketing Delivery System.

Subscribe to our podcast series on iTunes.

Learn more about The Launch Pad’s MSP Franchise Opportunities: Franchise for Success Opportunities Pack

 

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Join us for Part 4 of The Launch Pad’s 10-part MSP Franchise Business-in-a-Box Podcast Series tracking the nation’s first managed IT service franchise launch, “Accounting & Finance - From Pricing to Performance to Profitability:  How Not to Drive Your Business Off the Road.”

Developing proper financial metrics based on performance and positioning is key to managed IT service provider success.  Not having the right pricing, positioning, and financial tools will drive your IT company right into the ditch.  Many IT companies face difficulties in developing sustainable pricing strategies and struggle to track and understand their business metrics both in the short and long term.  IT service providers are faced with challenges in deciding where to position their hardware (is it a commodity, a value-add, or a wrapped technology as a service?), where and how to position service and what to do with agreements.  In the managed IT service provider environment, the challenge becomes particularly acute; client perception of value must be engaged definitively, maintained throughout the sale, and sustained long term.

Teamed again for the podcast, Channelpro publisher Michael Siggins and Launch Pad CEO,  Ilene Rosoff  uncover how the MSP Business-in-a-Box Franchise Model offers a complete product and service delivery system including a best-in-class chart of accounts, pre-loaded product and service offerings, templated quoting tools, agreements and reports to properly track business metrics and ensure optimized profitability.

** Stay tuned for Podcast 5: “Fanatical Service Delivery - Closing the Deal is Just the Start.”

Subscribe to our podcast series on iTunes.

Learn more about The Launch Pad’s MSP Franchise Opportunities:
Franchise for Success Opportunities Pack

“Managed Services Franchise Model - Your Ticket to Fast Growth” - Two-part Channelpro Sponsored Webinar

 

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Join us for Part 3 of The Launch Pad’s 10-part MSP Franchise Business-in-a-Box Podcast Series tracking the nation’s first managed IT service franchise launch.

In this episode with Channelpro publisher Michael Siggins and Launch Pad CEO, Ilene Rosoff explore; “The Core Tools – How You Can Make Your PSA and Monitoring Tools the Secret Sauce for MSP Success.”

There are a number of well designed and reasonably affordable PSA and monitoring tools in the marketplace.  Selecting the right set of tools is really only one part of the challenge.   The core difficulty is the implementation of the tools; completing and building out all of the monitoring modules and more importantly, developing the business process - how the modules are designed, implemented, and tracked.  Many IT companies struggle with this process.  In this podcast, Ilene Rosoff discusses how The Launch Pad’s MSP Business-in-a-Box Franchise system solves those problems with all core tools pre-built.  These proven templates are   infused into  business processes that are well-designed and painstakingly documented with training programs to guide staff and create team accountability.

**Stay tuned for Podcast 4: Accounting & Finance – Not having the right chart of  accounts, product & service offerings, quoting tools and reports to properly build revenue and track business metrics will drive your company right into the ditch.

Subscribe to our podcast series on iTunes.

Learn more about The Launch Pad’s MSP Franchise Opportunities:

Franchise for Success Opportunities Pack

“Managed Services Franchise Model - Your Ticket to Fast Growth”- Two-part Channelpro Sponsored Webinar

 

 Standard Podcast [10:31m]: Play Now | Play in Popup | Download