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Manufacturer Warranties
Any manufacturer's warranty on a product will apply when purchased through The Launch Pad. Warranties for most products can be found on that manufacturer’s website or by contacting the manufacturer directly. Note: Products sold through this Web site which do not bear The Launch Pad brand name are serviced and supported exclusively by their manufacturers in accordance with terms and conditions packaged with the products. Please contact the manufacturer directly for technical support and customer service. Contact information for manufacturers can be found by visiting the Line Card section of our website.
Extended Warranties
Extended warranties are offered by both manufacturers and through third-party agreements for many products sold through our online store including laptops, desktops, printers and consumer electronics. For additional information on extended warranties available for your product, please contact Customer Care at 813-448-1700 extension 201 or via e-mail: sales@launchpadonline.com
Launch Pad Service Contracts
The Launch Pad offers customized annual service contracts to our local business customers. Each contract is designed to best fit the particular needs and circumstances of your organization. To set up a service contract or for more information, please contact our Sales Team at 888-448-1700 extension 202 or via e-mail: sales@launchpadonline.com. For extended warranty contracts on Launch Pad PCs and Servers, see below.
Custom Installation and Onsite Service Contracts are available for customers outside the immediate Central Florida Region. Please contact our Sales Team at 888-448-1700 or sales@launchpadonline.com and we will be happy to provide you with a proposal based on your specific requirements.
Equipment Warranty Information for Computer Systems Manufactured By The Launch Pad
Standard One-Year Equipment Warranty (United States Only)
The Launch Pad manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. The Launch Pad warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The warranty term is one year beginning on the date of invoice, as further described below.
Damage due to shipping the products to you is covered under this warranty. Otherwise, this warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by The Launch Pad, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by The Launch Pad.
This warranty does not cover any items that are in one or more of the following categories: software and external devices, accessories or parts added to a Launch Pad system after the system is shipped from or delivered by The Launch Pad. Monitors, keyboards, and mice that are included as part of the The Launch Pad's system are covered under this warranty; all other monitors, keyboards, and mice are not covered.
The Launch Pad will repair or replace products returned to The Launch Pad's facility. To request warranty service, you must call The Launch Pad within the warranty period. If warranty service is required, The Launch Pad will issue a Return Material Authorization Number. You must ship or deliver the products back to The Launch Pad in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. The Launch Pad will ship the repaired or replacement products to you freight prepaid if you use an address in the U.S. (excluding Puerto Rico and U.S. possessions). Shipments to other locations will be made freight collect.
The above warranty may be extended using the guidelines below:
Three-Year Equipment Warranty (United States Only).
This warranty may be purchased within the first year of ownership of any Launch Pad system or component and is priced as stated below. This warranty provides the same terms and conditions as the one-year warranty stated above with an extension to three years beginning from the date of the original invoice.
Complete Launch Pad system with monitor: $199.00 per system.
Please call for pricing on individual components or printers.
One Year Onsite Service Warranty
Our One-Year Onsite Service program offers all of the benefits of the standard equipment warranty plus no charge on site service. This includes onsite service, parts, labor, and technical support. With the purchase of this warranty your coverage will be expanded and your equipment will be protected with all these benefits starting from your date of purchase.
Complete Launch Pad Desktop system: $99.00 per system.
Please call for pricing on individual components or printers.
*Please add an additional charge of $35.00 per system if you fall outside our 20-mile service area.
Three Year Onsite Service Warranty
Our Three-Year Onsite Service program offers all of the benefits of the extended equipment warranty plus no charge on site service for three years. This includes onsite service, parts, labor, and technical support. With the purchase of this warranty your coverage will be expanded and your equipment will be protected with all these benefits starting from your date of purchase.
Complete Launch Pad Desktop system: $199.00 per system
Please call for pricing on individual components or printers.
*Please add an additional charge of $35.00 per system if you fall outside our 20-mile service area.
(Please contact our Sales Team at 888-448-1700 or sales@launchpadonline.com to purchase an extended warranty)
Product Return Information & Programs >>
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