Free Newsletter Signup

Zero2Sixty

Receive expert IT advice, money-saving tips and informative articles on computer, web and IT solutions simplified for non- technical, small business owners and managers.

Stainless Fabricators
"I have been working with what is now The Launch Pad Business Care Services since 1994, and found that they consistently exceed expectations. Their culture of proactively sharing knowledge and maintaining excellent working relationships at all levels with my IT organization has increased the productivity company and helped us realize my vision of using technology to grow my company.  Having moved to RevITup^TM Shop Floor has only improved these efficiencies and given us even more visibility into our technology systems.

~ Keith Binney
CEO
Stainless Fabricators
www.stainlessfabinc.com

Worry-free IT with RevITup™ ShopFloor Business Care Series

24x7x365 Remote Monitoring, Management and Immediate Response from Anywhere
 

Realize the Full Potential of Technology Applied to Your Manufacturing Business

Program Highlights
The Launch Pad’s RevITup^TM ShopFloor Business Care Series provides the complete IT solutions for Small Manufacturing Companies including service protection and proactive monitoring of all key functions on the network, servers and workstations.  It is designed to provide your business with a fixed-cost solution, predictable investment and optimal productivity. Through proactive device and performance monitoring in our network operations center (NOC), our engineers can identify and correct issues on your network, servers and desktops before they create downtime and respond immediately to service requests.

Outsource some or all of your infrastructure to experience IT people who focus on technology - so you can pursue your vision and build your bottom line.

RevITup^TM  ShopFloor Business Care Series  - Fixed-fee IT for your Company

Accountability: The Buck Stops Here
The Launch Pad’s seasoned Professional Services team – with years of experience with many of engagements that cover a broad spectrum of requirements – can help you transition to new technologies and migrate to new applications. Our vendor-neutral Client Solutions Managers help ensure that when you’re ready to implement a new ERP system, upgrade users to the latest AutoCad version or engage a new CNC machine, your IT infrastructure will be transformed the right way.

• Focus on your company, instead of building a technical services organization
• Realize the full potential of technology  best-practices applied to manufacturing
• Maintain 24x7x365 monitoring for maximum uptime &  performance::
• Insure availability of data and systems from shop to the office
• Greater security, as desktops, servers and software are routinely
• Assure remote users have mobile access to email and data
• Significantly reduce IT  costs and complexity
• Predictable set monthly fee
   
• Now includes RevITup™ Mobile Office - Secure remote access for sales or installation team or any mobile user.  Access your workstations or server anytime, from any where with only a browser.
   

10 more reasons why this is the best technology choice for your organization>>
 

Plan Features and Key Components

1) 24x7x365 Proactive Monitoring with Remote Server & Desktop Management
Key Benefits:  Identify and fix problems before they become major issues.  Real-time monitoring of critical health status of your servers, workstations, network devices and applications, such as your email or internet connection. Have opt-in access to troubleshoot issues with remote desktop tools for immediate problem resolution.  Complete asset management available to you through our online customer portal. Plus you’ll get access to your monthly Executive Management Summary.  See sample Executive Management Report

2) Automated Problem Correction, Routine Preventative Maintenance and Patch Management
Key Benefits:  Maintain productivity by proactively avoiding or automatic correction of common hardware, software and network issues including patch management, backups and security, antivirus.

3)Monthly Flat-Rate Service/Discounted Project Services
Key Benefits:  Get remote and onsite service without additional hourly charges.
> Includes onsite support incidents for workstations and servers (training and new installations excluded
> Discounted block time purchase available for project work
> Discounted project and emergency response service

4) LiveConnect Extended Help Desk Access via Phone, Online Chat and Remote Assistance
Key Benefits: Contact us whenever you need assistance. 24/7 access to our Self Service Customer Portal with online ticket and project management, company knowledgebase and service history. 
Learn More>>

5) Guaranteed Priority Response
Key Benefits: RevITup™ Business Care partners have priority response service with guaranteed service level agreements

6) Monitored Backup & Disaster Recover, Security and Patch Management & Monitoring Plus Antivirus and Antispyware licenses.
Key Benefits: Our proactive monitoring ensures proper functioning of your antivirus programs, backups and firewall devices.  Monthly fee includes software and licensing for antivirus and antispyware.

7) Business Care Executive Summary Reports
Key Benefits:  Get information on your system when needed plus regular comprehensive health and status reporting.

8) Fixed Monthly Investment & Increase Productivity
Key Benefits: Outstanding and comprehensive service that reduces employee downtime, maximizes your technology investment and offers a predictable cost for technology.                                                      

RevITup^TM Business Care Managed Service FAQ

1. Q. What size organization can benefit from the RevITup™ Legal Business Care Program?
    A.  Any size organization can take advantage of the many benefits.  Typically organizations with 5 desktops or more will reap the terrific benefits and savings.  We do have a special plan designed for one-person practices.  Contact us for details.

2. Q. Is there a commitment time for the RevITup™ Legal Business Care agreement?
    A.  The contract is renewed on an annual basis and we do request your commit to 3 months so that you can properly evaluate the benefits and we have to completely tune up and standardize your network.  You can cancel after that time with 30 days notice.

3. Q. Besides knowing that all of my devices are being monitored and managed, what other benefits does my organization enjoy?
   A. Our RevITup™ Legal Business Care clients receive guaranteed response time and priority service when support or project work is needed.  RevITup™ clients also received discounted support and project work, B2B web online store discounts, included help desk and onsite support, Microsoft updates and patch management, technology planning sessions and executive summary network health reporting.  Backups, services, hardware, software and errors are monitored EVERDAY and Antivirus and Antispyware licenses are included FOREVER.  No more costly annual renewals!

4. Q. What if we already have an IT manager or IT department?
    A.  That’s great.  RevITup™ Legal Business Care Basic is actually designed for organizations that have internal IT staff.  We can still provide all of the backend monitoring and management features, Antivirus and Antispyware licensing and much more.  Plus, we can make our monitoring tools, which include asset management and details on each workstation and server, a graphical view of each device on the network with its condition and one-click integrated remote login, available to your IT manager or department.  It will significantly reduce costs and downtime and simplify IT for your organization.  Instead of putting out fires, your IT staff can concentrate on technology projects that benefit your bottom line and improve your business processes.

5. Q. What’s the process when a problem is discovered on our network, server or workstation?
    A.  All of our RevITup™ Legal Business Care clients are monitored 24x7x365 via our software tools and network operations center.  When any problem or error condition is detected, an alert is immediately generated to our monitoring software portal and remediated remotely by our support technicians.  Any critical issue also results in an automatic page to a field services manager.  The condition is remotely remediated and when the condition is returned to normal, the alert is closed.   The idea is to resolve many little issues as they occur before they turn into big problems on the network or the system.  If a condition requires onsite support or user intervention, our team will notify you immediately.  All support incidents are tracked in our online system accessible to you at any time.  Plus we can proactively run maintenance through our tools as well. For example, system defrags and temp file cleanups are scripted to run on a regular basis.
 

View Our Guarantee >>
 

National Support, Help Desk and Multi-Location Managed Service Agreements
We also provide regional service contracts, systems installations and warranty services throughout the U.S.  For more information, contact our Sales Team; sales@launchpadonline.com or 888-920-3450 x202.  More information is also available on the Technical Support section of our site.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .. . . . . . . . . . . . . . .