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Gordon Law Group
Managed IT services have given us a sizable savings because we accomplished our goals without greatly increasing our budgets, both capital and expense.  The Launch Pad’s RevITup™ Business Care Managed Solution was much less costly then continuing on our own.  We can now focus on strategic initiates that will allow us to advance the firm and its goals.

~ Jason Gordon
Principal Partner, Gordon Law Group
www.gkflalaw.com

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Worry-free IT with RevITup™ Business Care Managed IT Services

24x7x365 Remote Monitoring, Management and Immediate Response from Anywhere
 

Think of it like an insurance policy for your business

Program Highlights

The Launch Pad’s RevITupTM Business Care Managed IT Service Series provides complete service protection and proactive monitoring of all key functions on the network, servers and workstations.  It is designed to provide your organization with a fixed-cost solution, predictable investment and optimal productivity. Through proactive device and performance monitoring in our network operations center (NOC), our engineers can identify and correct issues on your network, servers and desktops before they create downtime and respond immediately to service requests.
 

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The Hidden Cost of Lost Productivity -

People often think of the costs of their computer systems as the total dollar value spent on hardware, software and services.  But, over the life of each system, by far the biggest cost is lost productivity due to software glitches, system downtime and the lack of appropriate training.

How many hours a month do you or your employees spend trying to solve computer problems instead of getting work done? Have you ever calculated the true costs to your business? Let us do that for you.  It's an eye-opening exercise.

Try our Managed IT Service Real-cost Calculator and see for yourself where your time and money are leaking. launch calculator >>
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• Tired of having to wait for a technician to show up? Our monitoring and remote access tools along with our expert help desk eliminate 90% of onsite visits. That means we can instantly address problems, help your staff and avoid downtime for your employees.
   
• Monthly low fixed rate billing means no budget surprises. With our RevITup^TM Business Care plan, you can budget for IT costs and not reward the IT company with runaway hourly billing when your systems are down.  We even have a special plan level designed for small offices for up to 5 or 10 workstations.
   
• Ready to avoid expensive repairs from small issues becoming large problems?  Our network and device monitoring mean true proactive maintenance and instant problem remediation for every device on our network. It is like having your car tuned up every day.
   
• Security means peace of mind. Our fixed monthly fee includes security monitoring, patch management, antivirus and antispyware licensing.  That means that you can focus on your business... not worry about your technology.
   
• Proactive maintenance and end-to-end management mean enhanced performance, fewer interruptions and better productivity for your staff. Instead of using IT as a competitive business tool, many businesses waste valuable time and money struggling to keep their networks, computers and e-mail running.  We guarantee a reliable and secure network running at peak performance... all the time.
   
• Now includes RevITup™ Mobile Office - access your workstations or server anytime, from any where with only a browser.
   

10 more reasons why this is the best technology choice for your organization>>
 

Plan Features and Key Components

1) 24x7x365 Proactive Monitoring with Remote Server & Desktop Management
Key Benefits:  Identify and fix problems before they become major issues.  Real-time monitoring of critical health status of your servers, workstations, network devices and applications, such as your email or internet connection. Have opt-in access to troubleshoot issues with remote desktop tools for immediate problem resolution.  Complete asset management available to you through our online customer portal. Plus you’ll get access to your monthly Executive Management Summary.  See sample Executive Management Report

2) Automated Problem Correction, Routine Preventative Maintenance and Patch Management
Key Benefits:  Maintain productivity by proactively avoiding or automatic correction of common hardware, software and network issues including patch management, backups and security, antivirus.

3)Monthly Flat-Rate Service/Discounted Project Services
Key Benefits:  Get remote and onsite service without additional hourly charges.
> Includes onsite support incidents for workstations and servers (training and new installations excluded
> Discounted block time purchase available for project work
> Discounted project and emergency response service


View Our Guarantee >>

4) LiveConnect Extended Help Desk Access via Phone, Online Chat and Remote Assistance
Key Benefits: Contact us whenever you need assistance. 24/7 access to our Self Service Customer Portal with online ticket and project management, company knowledgebase and service history. 
Learn More>>

5) Guaranteed Priority Response
Key Benefits: RevITup™ Business Care partners have priority response service with guaranteed service level agreements

6) Monitored Backup & Disaster Recover, Security and Patch Management & Monitoring Plus Antivirus and Antispyware licenses.
Key Benefits: Our proactive monitoring ensures proper functioning of your antivirus programs, backups and firewall devices.  Monthly fee includes software and licensing for antivirus and antispyware.

7) Business Care Executive Summary Reports
Key Benefits:  Get information on your system when needed plus regular comprehensive health and status reporting.

8) Fixed Monthly Investment & Increase Productivity
Key Benefits: Outstanding and comprehensive service that reduces employee downtime, maximizes your technology investment and offers a predictable cost for technology.                                                      

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Take Advantage of our Free Network Audit & Technology Analysis

Experience The New Face of IT What are you Waiting For

Maybe you  have an IT provider that you currently work with or even IT staffers.  What we would like to do is simply offer a complimentary assessment of your current technology systems to compare it to industry best practices and identify any vulnerabilities on your network. There is no obligation to you and you can even take it back to your IT support person/team.

Sign up now and along with your free coupon, you’ll receive a download to our technology partnering guide The Right IT Stuff:  Finding & Working with the Best IT Partner for Your Small Business

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Tell Us About Your IT or Web Challenges. The Launch Pad can help you get the ball rolling. Our managed IT services can reduce your technology costs and eliminate downtime.  Take advantage of our small business web design and small business web hosting services to meet your needs. We are happy to provide you with an evaluation and no-cost proposal custom tailored for you.  Request a Quote>  for our small business computer consulting managed IT services or Call us toll-free at 888-920-3450 x210 (local 813-920-0788)

RevITupTM Business Care Managed Service FAQ

1. Q. What size organization can benefit from the RevITup™ Business Care Program?
    A.  Any size organization can take advantage of the many benefits.  Typically organizations with 5 desktops or more will reap the terrific benefits and savings.  We do have a special plan designed for one-person organizations.  Contact us for details.

2. Q. Is there a commitment time for the RevITup™ Business Care agreement?
    A.  The contract is renewed on an annual basis and we do request your commit to 3 months so that you can properly evaluate the benefits and we have to completely tune up and standardize your network.  You can cancel after that time with 30 days notice.

3. Q. Besides knowing that all of my devices are being monitored and managed, what other benefits does my organization enjoy?
   A. Our RevITup™ Business Care clients receive guaranteed response time and priority service when support or project work is needed.  RevITup™ clients also received discounted support and project work, B2B web online store discounts, included help desk and onsite support, Microsoft updates and patch management, technology planning sessions and executive summary network health reporting.  Backups, services, hardware, software and errors are monitored EVERDAY and Antivirus and Antispyware licenses are included FOREVER.  No more costly annual renewals!

4. Q. What if we already have an IT manager or IT department?
    A.  That’s great.  RevITup™ Business Care Basic is actually designed for organizations that have internal IT staff.  We can still provide all of the backend monitoring and management features, Antivirus and Antispyware licensing and much more.  Plus, we can make our monitoring tools, which include asset management and details on each workstation and server, a graphical view of each device on the network with its condition and one-click integrated remote login, available to your IT manager or department.  It will significantly reduce costs and downtime and simplify IT for your organization.  Instead of putting out fires, your IT staff can concentrate on technology projects that benefit your bottom line and improve your business processes.

5. Q. What’s the process when a problem is discovered on our network, server or workstation?
    A.  All of our RevITup™ Business Care clients are monitored 24x7x365 via our software tools and network operations center.  When any problem or error condition is detected, an alert is immediately generated to our monitoring software portal and remediated remotely by our support technicians.  Any critical issue also results in an automatic page to a field services manager.  The condition is remotely remediated and when the condition is returned to normal, the alert is closed.   The idea is to resolve many little issues as they occur before they turn into big problems on the network or the system.  If a condition requires onsite support or user intervention, our team will notify you immediately.  All support incidents are tracked in our online system accessible to you at any time.  Plus we can proactively run maintenance through our tools as well. For example, system defrags and temp file cleanups are scripted to run on a regular basis.
 

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National Support, Help Desk and Multi-Location Managed Service Agreements
We also provide regional service contracts, systems installations and warranty services throughout the U.S.  For more information, contact our Sales Team; sales@launchpadonline.com or 888-920-3450 x202.  More information is also available on the Technical Support section of our site.