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IT Services Cusotmer Referral Program


Need Immediate Tech Support?

Take advantage of our livesupport services for immediate tech support:
Phone Support: 888-920-3450 x201 (may require callback)
LiveSupport Chat: Chat in real-time with an expert technician
LiveSupport Remote: One of our technicians can connect live to your PC for remote support and repair. (web connection needed)
LiveSupport Onsite: Schedule onsite service or request a phone support callback at a time convenient for you.
*Billing Rate $1.50 per minute
Accepting Visa/MC & Amex.

Computer Repair Services  & Printer Repair Services

Let Us Help You Avoid Down Time and Lost Productivity with liveconnect Repair

liveconnect-tagA leading cause of lost business and reduced productivity is printer and workstation downtime. The Launch Pad’s liveconnect™ repair services are designed to get your equipment up and running as quickly as possible. Our certified technicians are printer and workstation repair experts. We offer hardware diagnostics, repair and replacement for workstations, notebooks and servers.  Additionally, our printer repair group can perform certified repairs on all major brands of printers, plotters and copiers. Contact us online or by phone to schedule a service call.

The goal of our liveconnect repair program is to complete the repair and return your equipment within 48 hours of receiving it.

The Launch Pad is a factory-authorized repair center for many major hardware brands. Our factory-trained, CompTIA certified technicians welcome warranty and non-warranty repairs regardless of where your hardware was purchased. Services can be provided by sending in your equipment or by an onsite technician.

Read on for more information, or call 1-888-920-3450 Monday to Friday 9 a.m to 5:30 p.m. ET

Mail-in PC, Notebook, Printer repair?

 All customers: You must call 1-888-920-3450 to obtain a Return Materials Authorization (RMA) number prior to shipping your product for repair.

Mailing address:
The Launch Pad, Inc.
Repair Center
Attn: Your RMA#
2107 Gunn Highway
Odessa, FL 33556

E-mail: support@launchapdonline.com


Bench Repair Rates for Notebooks & PCs:
Labor, per hour: $85*
Labor, per half hour: $42.50
Estimates: $45
*After the first hour, labor is billed in half-hour increments

Onsite Computer & Printer Repair Services
The Launch Pad offers onsite computer and printer repair services through our local staff and our network of highly training and certified service providers. 

To schedule a service call, please contact our office at 888-920-3450 or use Request A Service Call form to schedule service.

Onsite PC/Notebook Repair Service


Onsite Printer/Copier Repair Service

PC and Notebook hardware diagnosis and repair services are charged at our standard hourly rate of $85.00 in 30 minute increments.  In most cases, units can be repaired at the customer site.  In some cases, such as motherboard failure, parts may need to be ordered and it may be more cost effective for the technician to bring the unit to our bench to complete repairs.


Printer repair service is available on all major brands of printers, plotters and copiers.  Service rates vary depending on the type of machine needing repair.  Please review our rates matrix below for more information




*Hard Drive Data Recovery

In the event of hard drive failure, The Launch Pad offers extended data recovery services.  A free diagnostic and price estimate is available.  Prices on recovery services vary according to the severity of the drive damage.

*If you suspect your hard drive is having problems, experience any error messages related to drive failure or hear a clicking noise, immediately shut down your PC to prevent further damage and contact our office.
The best prevention against data loss is regularly scheduled backups.


* The Launch Pad also offers cost effective OEM remanufactured toner and refurbished HP Printers.  You can enjoy savings of up to 75% off standard prices and all remanufactured and refurbished products carry a warranty.

Hewlett Packard 4000/4050 Toner Cartridge (27X) -
$79.00 (list price - $159.00)

Learn More >>

Onsite Printer/Copier Repair -
One of our expert Printer/Copier Repair Consultants will quickly solve your problems based on the following rates:






Laser Printer



Flat Rate

Color Laser Pinter



Flat Rate





Deskjet/Bubblejet/Inkjet (Sm/Med)



Flat Rate

Deskjet/Bubblejet/Inkjet (Lge  Format)



Flat Rate

Officejet/Multifunction Inkjets



Flat Rate

Laser Fax Machine



Flat Rate

Thermal/Ribbon Fax



Flat Rate

PC Copiers



Flat Rate

Copiers (Medium to Large Format)

$95.00 - $115.00

$85.00 - $110.00


Shredders (Low End to High End)

$85.00 - $100.00

$75.00 - $100.00





Flat Rate

*Prices  are subject to change

Onsite Evaluation Charges


*Plotters add $30.00 / Color Laserjets add $20.00


Emergency On-site Response*:
Weekends, Holidays, Evenings after 5:30 pm

 $175.00  minimum

TRIP CHARGE (applies to West Central Florida Customers Only)

Service Area by County

Trip Charge

















*Trip Charge does not apply
if 3 or more machines are serviced




The Launch Pad appreciates your business. We look forward to providing you with excellent service!

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Local Onsite Computer Services & Information for our Central Florida Customers >
Clearwater, St Petersburg, Brandon, Sarasota, Pasco, Temple Terrace, Carrollwood, Hernando, Keystone, Westshore Area, New Tampa, Plant City, Citrus Park, Oldsmar, Odessa, Riverview, Town 'N Country, Wesley Chapel, Lutz, Land O' Lakes, Westchase. Pinellas County: Clearwater, Dunedin, St. Petersburg, Palm Harbor, Largo, Belleair, Gulfport, Indian Rocks Beach, Madeira Beach, Oldsmar, Pinellas Park, Safety Harbor, Seminole, Tarpon Springs, Treasure Island  Hillsborough County: Tampa, Brandon, Apollo Beach, Carrollwood Village, Lutz, Plant City, Riverview, Ruskin, Seffner, Sun City Center, Temple Terrace, Thonotosassa, Valrico, Wimauma, Ybor City, Town N Country, Westshore Area, Citrus Park, Keystone, New Tampa   Pasco County: Holiday, Hudson, Land O' Lakes, New Port Richey, Odessa, Port Richey, Hudson, Elfers, Zephyrhills, Dade City


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